The work of transportation equipment specialist has been significantly transformed to meet changing customer demands. Apart from transporting equipment through specialist transportation vehicles, the equipment is unpacked and positioned to its final resting place. Other value added services have to be provided like system setup and end user training.
Technology is the key to meet the needs of last mile in the future. The way products are moved and tracked all over the world have been transformed by advanced platforms and tools. There are ideas for the future like automated delivery and aerial drone delivery that can streamline the last mile. There are also technologies like cloud computing, artificial intelligence (AI), data collection using Internet of Things (IoT) and blockchain technology that can be used in the collection and analysis of great volumes of data.
However, the most important need today is programs and platforms that will improve the collection and analysis of real time data around delivery. Global ecommerce is thriving and growing in the urban landscape and logistics providers, retailers and transport operators must solve the most important piece of the puzzle which is last mile.
Customers today want to have some control over when, where and how their online purchases are delivered. The bottom line here is customers want to reduce the time of waiting for a package to arrive particularly if their signature is required. The way transport operators approach the last mile is being transformed by flexi-delivery options like service pick-up points, parcel lockers, bicycle delivery and electric vehicle drop-off.
In order to meet consumer demand, logistics providers are considering out-of-the-box solutions like crowd-sourced deliveries, rideshare deliveries and many more. There are offers of same day delivery, one-day delivery or two-day delivery to address the growth of ecommerce. However, delivery networks have to adjust when there are global holidays that put significant stress on logistic strategies and supply chains.
When the customer’s product has high value, the transportation equipment specialist makes sure that the product is handled carefully with floor protection, tilting equipment and stair climbing equipment. Personnel will be trained on project management procedures and customer site specifications.