How The Hospitality Industry Harnesses The Power Of Technology

Visitors in Thailand usually look for luxury accommodations in 5 star hotel in Sukhumvit because they want to be surrounded by upscale amenities that they are used to. They will not be disappointed because luxury accommodations in Bangkok guarantee exceptional service and state of the art facilities including a fitness centre, sauna and spa and function halls for meetings and conferences.

The power of technology has made hotels relevant to modern travellers. Technology has streamlined most of the hotel’s operations so that they can keep pace with the demands of consumers. According to a report from Adobe Digital Insights, at least 8 of the largest hotels all over the world have experimented with virtual reality (VR) to provide a brand new experience to guests. When virtual reality is connected to the hotel guest’s mobile devices, they can experience VR postcards, curated journeys and hotel amenities even before they arrive at the hotel.

Mobile technology has changed many industries and the hospitality industry is no exception. Mobile bookings have grown by 1700% between 2011 and 2015. Bookings made through mobile account for 18% of online revenues. At least 40% of travel sales came from mobile in 2017. It is expected to reach 50% by 2021. 60% of travellers plan a trip using a mobile device. When augmented with apps, hotel service can extend to mobile gadgets being used to control temperature, TV and lighting.

The success of integrating technology in a hotel only becomes successful when there is robust internet connection. Guests expect Wi-Fi so that they can use their mobile devices. It will be a big issue if guests experience issues with internet connection. To make sure that guests will be unhampered when it comes to Wi-Fi access, hotels must have good broadband plans.

It is important for a 5 star hotel in Sukhumvit to have responsive website that is accessible through mobile devices. Travellers today are obsessive about technology and they expect near instantaneous bookings and customer support through their mobile phones. It is also very likely for travellers to make a Google search for reviews and recommendations before they make direct bookings with the hotel website.